Technical Support Information
Last update: 2 September 2005
Expected Response Times from Gaussian Technical Support (help@gaussian.com)
Gaussian's Technical Support staff responds to inquiries as quickly as possible, in the following priority order:
- Requests from Maintenance Customers. If you require very rapid response times to your questions, consider going on Maintenance. Note that Maintenance is now available to Academic customers as well as Commercial customers.
- Installation Problems
- Non-installation Questions from Academic Users
- Non-installation Questions from Commercial Users
Many factors influence response time for groups 2 through 4, such as the number of questions we have received recently, whether one of our technical support scientists is traveling (response times always go up during ACS meetings, for example) or ill, and so on.
We appreciate your patience when waiting for a response. In addition, you can be quite certain that repeatedly sending your message within the same 24-48 hour period of time will not have any positive effect on your wait time.